Privacy Policy

Last Updated: February 7, 2026

This Privacy Policy describes how Luba Solutions d.o.o. ("we," "us," or "our") collects, uses, and protects your information across our various mobile applications, websites, and digital services (collectively, the "Services").

1. Information Collection

Depending on which of our Services you use, we may collect the following types of information:

Personal Identifiers: Including your name, email address, phone number, and account credentials.
User-Generated Content: Information you input into our applications, such as business profiles, listings, schedules, or staff details.
Usage Data: Information on how you interact with our Services, including device information, log data, and crash reports to help us improve performance.

2. Use of Information

We process your data to fulfill our commitment to you, specifically for:

Providing the core functionality of the specific application you are using.
Managing your user account and providing customer support.
Sending essential service updates, security alerts, and administrative messages.
Analyzing and optimizing our Services for a better user experience.

3. Data Retention & Your Rights

You retain full ownership of your data. We only store information for as long as it is necessary to provide you with our Services.

Right to Deletion

You have the right to request the permanent removal of your account and all associated data. This can be initiated through the settings menu within our applications or by contacting us via email. Once requested, data is typically purged from our active systems within 30 days.

4. Security Measures

Luba Solutions d.o.o. employs high-level administrative and technical safeguards to protect your data against unauthorized access, loss, or alteration. We use encrypted connections and secure hosting environments provided by industry leaders.

Contact Our Legal Team

For inquiries regarding data protection, GDPR compliance, or account deletion, please reach out to us:

Entity

Luba Solutions d.o.o.

Alipašina 45

Sarajevo 71000, Bosnia and Herzegovina

Direct Email

[email protected]